How to withdraw money from Mpesa Agent

If you are a Registered M-PESA Customer, visit an M-PESA Agent and:

  • Confirm the agent has sufficient funds for your transaction.
  • Give your phone number and show your original ID.
  • Go to your M-PESA menu, select ‘Withdraw cash’.
  • Enter the Agent number, the amount you wish to withdraw and your PIN. You will receive a screen with the above transaction details.
  • Confirm they are correct then Press OK.

You and your agent will receive an SMS confirming the transaction. The agent will then give you the cash and request you to sign a Log Book which is a record of M-PESA transactions done in that store.

If You Are a Non-Registered Customer

When you send money to an unregistered customer, they will receive a one-time voucher from M-PESA with a 4 digit code which they will use to withdraw money from an agent.

In case this SMS is not received or accidentally deleted, the receiver can call line 234 and request for the voucher to be resent to them.

Once you have the voucher,

  • Visit an M-PESA Agent
  • Confirm the agent has sufficient funds for your transaction.
  • Present the SMS containing the M-PESA voucher number (notification confirming receipt of cash).
  • Give your phone number and show original ID.

The agent will enter the ‘one time code’ that is displayed on the customer’s SMS notification. Both the agent and the customer will receive an SMS confirming the transaction.

The agent will give you your money and request you to sign the Log book which is a record of M-PESA transactions done in that store.

 

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